FaceTalk is a virtual office where you can make secure video calls with patients and other healthcare professionals. It was specially developed for use in healthcare, and offers a range of features to make it easy for doctors and patients to use. No software installation is required.

Features at a glance

Integrated calendar and automatic emails.

SMS alert 1 hour before appointments.

ZIS integration available, and plan/work using the electronic patient file.

Invite more than one person for a consultation.

Virtual waiting room with bulletin board.

Show medical images securely in HD resolution.

Patients can test the connection in advance.

Look and feel of the user’s healthcare facility.

Benefits of FaceTalk

Video consultations save doctors and patients time and hassle.

The patient is already familiar with video calling.

A video consultation is an obvious alternative when there is no need for physical consultation.

The Dutch government is pursuing a policy of stimulating video consultations. Consultations can usually be declared.

Improve patient satisfaction with this innovative contact method.

Specialists and caregivers can be involved in the consultation in a multipoint session.

Fewer physical visits to the healthcare institution saves money.

Multidisciplinary meetings via video

In addition to holding virtual consultations for patients, doctors can also call each other. Ideal for a multidisciplinary or other type of consultation with therapy teams. Furthermore, you can also participate from your workplace in multidisciplinary meetings with traditional video conferencing equipment.

Radboud UMC and Qconferencing

FaceTalk was developed by Qconferencing and Radboud UMC Reshape Center, so users benefit from many years of experience acquired with video consultations within the healthcare sector.

Safe communications via FaceTalk

The FaceTalk service (SaaS) was developed in accordance with the guidelines of the NEN7510 and NEN7512 standards. All videocalls are AES encrypted, and take place in unique virtual consultation rooms. The service runs on its own servers in fully certified data centres, so patient information remains completely confidential. It is also possible to maintain all patient data within the network of the healthcare organisation, and for FaceTalk to run on the basis of anonymous data.

Experience the benefits of FaceTalk yourself, and apply for a trial account.

Challenge of a rollout

The starting point is a quality product with the features necessary and great ease of use. The real challenge comes with the rollout within the organisation. We can answer your questions, such as;

How should FaceTalk be set up for different clinics and departments?

How can FaceTalk appointments be organised using the electronic patient file?

How do you provide the internal helpdesk with the tools it needs to support users?

Training and support

In collaboration with Radboud University Nijmegen Medical Centre, Qconferencing offers training and guidance for therapists and assistants who are getting to grips with video consultations. In a wide-ranging rollout, FaceTalk can be set up individually for each clinic. A link with the electronic patient file is provided for planning and declarations, and there is a complete management portal for management information and troubleshooting. The patient portal can also be set up to provide access to FaceTalk, so that patients can schedule appointments themselves.